Terms of Service

1. Parties and business-only eligibility

These Terms of Service (the "Terms") are between Launchzy s. r. o., IČO 57605513, Jazernica 129, 038 44 Jazernica, Slovakia ("Launchzy", "Openbiznis", "we", "us") and the business, company, professional, public body, or other organisation subscribing to Openbiznis ("Customer", "you").

Openbiznis is offered only for trade, business, craft, or professional use. Consumers may not create a workspace or buy a subscription or credit top-up. By accepting these Terms, you confirm that you are at least 18, are acting for business purposes, and have authority to bind the Customer. We may request reasonable proof of business status or authority.

The service may be used worldwide where we make it available, but you are responsible for local laws, sanctions, export controls, telecom rules, and sector-specific restrictions.

2. Contract documents and order of precedence

These Terms include the Acceptable Use Policy, the AI & Content Policy, the Refund and Cancellation Policy, and, where we process personal data for you, the Data Processing Agreement. A signed order form or negotiated agreement prevails over these documents to the extent of an express conflict; the DPA prevails for personal-data processing.

3. The service

Openbiznis is a hosted, multi-tenant Sales platform with Finance and Customer Success areas under a role-based permission model. Your plan, credit allocation, seats, included usage, and price are shown at checkout or in your order form.

We develop the service continuously and may add, change, or remove features. We will give at least 30 days' notice before removing or materially degrading a core paid feature you rely on, unless an urgent security, legal, or third-party-provider issue makes that notice impracticable.

4. Accounts and authorised users

• Each named user must have their own account; credentials may not be shared.
• You are responsible for your users, role assignments, permissions, and activity.
• You must remove access promptly when a user no longer needs it.
• Report suspected unauthorised access without undue delay to support@openbiznis.com.

5. Customer Materials and personal data

"Customer Materials" means data, files, text, recordings, logos, and other material that you or your users upload, connect, or author independently of an Openbiznis generation feature. You retain any pre-existing intellectual-property rights you or your licensors have in Customer Materials. Personal data is not transferred to us as property; it remains subject to applicable data-protection law and the roles in the DPA.

You grant us and our sub-processors a worldwide, non-exclusive, royalty-free licence to host, reproduce, modify, transmit, display, and otherwise process Customer Materials only as necessary to provide, secure, and support the service, comply with law, and exercise our rights under this agreement. That licence lasts for the subscription and the documented return, retention, and backup period.

You warrant that you have all rights, notices, consents, and lawful bases needed for the Customer Materials and the processing you instruct. We may use telemetry that has been aggregated or anonymised so it no longer identifies the Customer or any person.

6. Openbiznis ownership and Service Outputs

Openbiznis and its software, architecture, interface, agents, system instructions, prompts, workflows, templates, models, documentation, branding, and improvements are owned by Launchzy or its licensors. No ownership transfers to you.

"Service Outputs" means content generated by Openbiznis or its AI features, including summaries, suggested messages, insights, reports, recommendations, and generated templates, excluding any Customer Materials reproduced in them. As between the parties, Launchzy owns all rights in Service Outputs to the maximum extent such rights can exist and be transferred under applicable law. You assign to Launchzy any transferable rights that arise for you in a Service Output, without affecting your rights in underlying Customer Materials.

During an active paid subscription, we grant the Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use Service Outputs internally for its business. That licence ends when the subscription ends unless an order form says otherwise. AI output may not be unique or legally protectable, and similar output may be generated for others. Nothing in these Terms gives Launchzy rights in third-party material that neither party can lawfully transfer.

7. AI features

AI features are governed by the AI & Content Policy. They may produce inaccurate, incomplete, biased, or unsuitable output. You must review output before relying on, publishing, or sending it. Openbiznis does not make decisions with legal or similarly significant effects about people, and you may not use it to bypass required human judgement or disclosure.

8. Acceptable use

You must comply with the Acceptable Use Policy. You may not copy, reverse-engineer, decompile, resell, sublicense, or create a competing service from Openbiznis except where mandatory law expressly prevents that restriction.

9. Subscription fees and payment

• Self-serve subscriptions are billed monthly in advance in US dollars through Stripe.
• Enterprise terms, currency, and invoicing may instead be set by an order form.
• Prices exclude VAT and other taxes, which are added where required.
• You authorise recurring charges until cancellation takes effect.
• No unannounced overage or optional-service charge will be added without your approval.
• We may suspend access after notice if an undisputed amount remains overdue.

10. Credits

A paid subscription grants the monthly credit amount selected for that workspace after successful payment at each renewal. A workspace may buy one-time top-ups on the Openbiznis website account page or inside the platform after the paid plan starts. Credits carry over, do not expire while the workspace exists, have no cash value, are not transferable between workspaces, and may be used only for eligible Openbiznis features at the rates shown before use. Extra phone numbers renew monthly for 500 credits. If credits are short, we warn you and hold the number for seven days before release. Extra calling minutes cost 700 credits per 100 minutes and carry over until used. One hundred credits equal one US dollar on every purchase path.

Once a credit is spent, the transaction is final except where the service failed to deliver the corresponding feature or mandatory law requires otherwise. Refund rules for unspent top-ups are in the Refund and Cancellation Policy.

11. Commerce conducted by Customers

Openbiznis may let a Customer create offers, invoices, payment links, booking pages, or other sales flows for the Customer's own clients. In every such transaction, the Customer—not Launchzy—is the seller, supplier, and merchant of record. Launchzy supplies software and is not a party to the Customer's contract with its client.

The Customer is solely responsible for its products and services, pricing, disclosures, taxes, fulfilment, licences, refunds, cancellations, complaints, chargebacks, consumer law, and payment-provider terms. The Customer must clearly identify itself to its clients and provide its own terms, privacy information, and legally required notices.

12. Renewal, plan changes, and cancellation

A self-serve subscription renews monthly until cancelled. You may cancel at any time from workspace billing or by contacting support; cancellation takes effect at the end of the current paid period. Upgrades and higher-credit variants may take effect immediately with a prorated charge; downgrades normally take effect at the next renewal. Full details are in the Refund and Cancellation Policy.

13. Export, switching, and deletion

During an active subscription, and for up to 30 days after an ordinary cancellation while the workspace remains available, you may export your Customer Materials and other exportable data through the service or request an export in a commonly used, machine-readable format. If the workspace owner requests immediate deletion, export access ends when deletion completes. For payment failures occurring after the new failure policy takes effect, a workspace may be deleted 14 days after the first failed payment unless billing is restored; export before that date. Workspaces already overdue when that policy takes effect keep their previous deletion schedule. On reasonable request, we will provide switching assistance required by applicable law and disclose known technical limitations. We will not obstruct a lawful switch to another data-processing service.

After the applicable period, we delete Customer Materials from live systems and then from backups under our backup rotation, unless law requires retention. A legal hold or retained contract evidence may prevent immediate deletion. Export does not extend the limited licence to Service Outputs in section 6.

14. Availability and support

We aim for high availability but do not promise uninterrupted service under these Terms. Binding uptime or response-time commitments apply only if stated in an order form or service level agreement. Planned maintenance is announced where practical.

15. Confidentiality

Each party will protect the other's confidential information with reasonable care, use it only for this agreement, and disclose it only to people bound by equivalent duties. This does not cover information that becomes public without breach, was already lawfully known, is independently developed, or must be disclosed by law.

16. Warranties and disclaimers

We will provide Openbiznis with reasonable skill and care. To the fullest extent permitted by law, the service and all outputs are otherwise provided "as is" and "as available", without implied warranties of merchantability, fitness, accuracy, non-infringement, or a particular business result. Openbiznis is not legal, tax, financial, medical, employment, or other professional advice.

17. Liability

Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of confidentiality or data-protection duties to the extent they cannot lawfully be limited, or any other liability that mandatory law does not allow us to limit.

Subject to that, neither party is liable for indirect or consequential loss or loss of profit, revenue, goodwill, or anticipated savings. Each party's total aggregate liability arising from this agreement is limited to the subscription fees paid or payable in the 12 months before the event giving rise to the claim.

18. Indemnity

You will defend and indemnify Launchzy against third-party claims arising from Customer Materials, Customer commerce, your instructions, your breach of these Terms or the Acceptable Use Policy, or your breach of data, marketing, telecom, intellectual-property, tax, or consumer law.

19. Suspension and termination

Either party may terminate for a material breach not cured within 30 days after written notice, or immediately for insolvency. We may suspend first where use presents an immediate security or third-party risk, involves unlawful activity, breaches the Acceptable Use Policy, or must be stopped by law. We will limit a suspension where reasonably possible and restore access when the cause is resolved.

20. Changes

We may update these Terms. We will give account holders at least 30 days' notice of a material change. If a material change significantly disadvantages you, you may cancel before it takes effect and request a pro-rata refund of prepaid fees for the unused period. Changes required urgently by law or security may take effect sooner with notice.

21. Governing law and disputes

These Terms are governed by Slovak law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the Slovak Republic have exclusive jurisdiction, subject to mandatory law. Because the service is business-only, consumer withdrawal and consumer dispute-resolution schemes do not apply.

22. General

• If a provision is invalid, the rest remains in force.
• Failure to enforce a right is not a waiver.
• You may not assign this agreement without our consent.
• We may assign it in connection with a merger, reorganisation, financing, or sale.
• Neither party is liable for delay caused by events reasonably beyond its control.
• Notices may be delivered to the account email or our support address.

23. Contact

Launchzy s. r. o., Jazernica 129, 038 44 Jazernica, Slovakia
support@openbiznis.com · +421 905 706 135

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