Legal

Refund and Cancellation Policy

Last updated: 23 September 2026 · Effective: 23 September 2026

This policy explains how Openbiznis subscriptions renew, how to cancel one, and when a refund is available. It forms part of, and should be read together with, the Terms of Service.

1. Free trial

Choose Starter, Growth or Scale for a 14-day trial. Every trial includes 100 calling minutes and no credits. You may create a workspace without a card, but must add a real payment method before activating a real phone number or using calling minutes. No subscription charge is made during the trial. Unless cancelled, the selected plan is charged when the trial ends. We send a reminder email three days before that charge. You can start the paid plan early; its included credits and minutes begin after successful payment.

Because no subscription payment is taken during the trial, there is nothing to refund in respect of it.

2. Billing and renewal

Subscriptions are billed monthly in advance, in US dollars, through our payment processor Stripe.
A subscription renews automatically on the same day each month until it is cancelled.
The amount charged is the price of the plan and credit variant the workspace is on at the moment of renewal.
Applicable taxes may be added at checkout depending on your location and VAT status.

3. Cancelling

You may cancel at any time from the billing section of your workspace, or by emailing support@openbiznis.com from the address on the account.

Cancellation takes effect at the end of the billing period that is already paid for. You keep full access until that date. We do not pro-rate a partial month back on cancellation, because the period has already been provided.

No further charges are made after a cancellation is recorded. If you are charged after cancelling, contact support and the charge will be refunded in full.

4. Refunds

4.1 What we refund

Duplicate or incorrect charges. Refunded in full, always.
Charges after a valid cancellation. Refunded in full.
A charge you did not authorise. Refunded in full once verified, and the account secured.
Extended unavailability. If the platform is materially unavailable for a prolonged period within a billing month due to a fault on our side, contact support: we will apply a credit or a partial refund appropriate to the disruption.
A price increase you did not accept. As set out in the Terms, you may terminate before an increase takes effect and receive a pro-rata refund of prepaid fees for the unused period.

4.2 What we do not refund

Unused time in a billing period that has already started, where you simply chose to stop using the platform.
Credits that have already been spent. Spending a credit consumes a real underlying cost such as a telephone number, so a consumed credit cannot be returned.
Call minutes or other usage that has already been delivered.
Subscription fees for a period during which the account was suspended for a breach of the Acceptable Use Policy.

4.3 How to request one

Email support@openbiznis.com from the address on the account, stating the charge and the reason. We aim to respond within five working days. Approved refunds are returned to the original payment method and typically appear within five to ten working days, depending on your bank.

5. Credits

Credits are granted with a subscription on every renewal, and may also be bought as a one-time top-up on the Openbiznis website account page or inside the platform after the paid plan starts. The following applies to both:

Credits do not expire, and unspent credits carry over between billing periods.
Credits have no cash value and are not exchangeable for money.
Unspent credits from a one-time top-up purchased within the last 14 days may be refunded on request, provided none of that top-up has been spent.
On cancellation, unspent credits remain with the workspace for as long as the workspace exists, but are not refunded as cash.

Extra US phone numbers cost 500 credits when purchased and every month thereafter. If a renewal cannot be covered, we warn the workspace and hold the number for seven days before releasing it. Extra calling minutes cost 700 credits per 100 minutes, and unused extra minutes carry over until used.

6. Changing plan

Upgrading a plan or moving to a higher-credit variant takes effect immediately, and the charge is adjusted by our payment processor for the remainder of the current period. Downgrading takes effect at the next renewal, so that the period you have already paid for is delivered as purchased. Downgrades do not produce a refund of the difference.

7. Business customers only

Openbiznis is supplied exclusively to businesses and professionals acting within their trade or profession. Consumers may not purchase a subscription or credit top-up. The statutory consumer right of withdrawal for distance contracts therefore does not apply.

If you purchased while acting outside a business or professional capacity, do not use the service and contact us immediately so we can review and cancel the order. The14-day free trial lets an eligible business evaluate the platform before paying.

8. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback with your bank. A chargeback is expensive and slow for both sides, and nearly every case is resolved faster by email. Where a chargeback is raised, we may suspend the workspace until the dispute is resolved.

9. Changes to this policy

We may update this policy. Where a change materially reduces your rights, we will give notice by email to the account address before it takes effect. The version in force is the one published here on the date of the charge.

10. Contact

Launchzy s. r. o., Jazernica 129, 038 44 Jazernica, Slovakia.
Billing and refunds: support@openbiznis.com